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North Dakota / South Dakota Minnesota
Web Hosting Plans
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Plan 1 — $59.40/year ($4.95/month) |
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50MB Disk Space
500MB Data Transfer
Host 1 Domain
10 Email Accounts
FREE SETUP |
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[ more info ]
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Plan 2 — $71.40/year ($5.95/month) |
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100MB Disk Space
1000MB Data Transfer
Host 1 Domain
20 Email Accounts
FREE SETUP |
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[more info]
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Plan 3 — $83.40/year ($6.95/month) |
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200MB Disk Space
2000MB Data Transfer
Host up to 3 Domains
30 Email Accounts
FREE SETUP |
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[more info]
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Plan 4 — $95.40/year ($7.95/month) |
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300MB Disk Space
3000MB Data Transfer
Host up to 5 Domains
40 Email Accounts
FREE SETUP |
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[more info]
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Plan 5 — $107.40/year ($8.95/month) |
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400MB Disk Space
4000MB Data Transfer
Host up to 8 Domains
50 Email Accounts
FREE SETUP |
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[more info]
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Plan 6 — $119.40/year ($9.95/month) |
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500MB Disk Space
5000MB Data Transfer
Host up to 10 Domains
100 Email Accounts
FREE SETUP |
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[more info]
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Custom web hosting plans are available upon request.
» Contact
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Dakota Host Service Level Agreement (SLA)
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| North Dakota Web Hosting, South Dakota Web Hosting,
Minnesota Web Hosting |
Dakota Host is committed to providing superior web hosting services. Our
Service Level Agreement (SLA) outlines the expectation of uptime service that each client can anticipate receiving
from Dakota Host. We use superior networks and datacenters,
and the best network hardware and software available. Our goal is to provide the most affordable, most dependable web
hosting possible with individualized, personal attention when you have questions or need help.
By submitting the online order form below, or by using Dakota Host’s service, Customer hereby agrees to the following
Service Level Agreement (SLA). Customer agrees that it shall comply with, and require its clients to comply with,
this SLA.
Unless otherwise specified in this SLA, the usage of “us”, “we”, “our”, and “ours” shall refer to Dakota Host,
a North Dakota company, and all its parents, subsidiaries, successors, and assigns. The usage of “Customer,” “you”,
“your”, “they”, and “them” shall refer to the Customer of Dakota Host.
Moreover, in this SLA, “Dakota Host” shall refer to Dakota Host, a North Dakota company, and all its parents, subsidiaries,
successors, and assigns.
1. Definitions.
1.1. “Network Uptime” is the total time in a calendar month that the Dakota Host network is available through the
Internet, provided that Customer has established connectivity. Dakota Host takes responsibility for network availability
within its network and for network outages from its bandwidth and connectivity provider, except when such network
outages are excluded by Section 3.6 of this SLA; however, Dakota Host shall not be liable for any upstream problems
outside of its network. Dakota Host’s guarantee is that its network will be available to Customer free of Network
Outages, that render 100% packet loss, 99.9% of each calendar month.
1.2. “Network Outages” or “Unscheduled Downtime” is any unplanned or unscheduled interruption in service availability
during which Customer is unable to access the services as described in the section titled “Network Uptime” above.
1.3. A “Network Outage” is defined as a period in which 100% packet loss to Dakota Host’s network is experienced,
which is determined to have been caused by a problem in Dakota Host’s Network as confirmed by Dakota Host. Downtime
and outages are measured as the total length of time of the unplanned interruption in service availability in a
calendar month.
1.4. “Scheduled Downtime” is any Dakota Host scheduled interruption of Services, for the purpose of network upgrades,
or replacement of any equipment in order to provide for you better service. Scheduled downtime occurs during notified
downtime periods, with as much advance warning as possible.
2. “SLA Credit” occurs when Dakota Host’s network uptime guarantee is not met. As stated in paragraph 1.1 above,
Dakota Host guarantees 99.9% uptime for web hosting.
3. Performance Credit Exclusions.
Notwithstanding any contrary provision in this SLA, Dakota Host shall not be liable to reimburse in any form for
failure to meet any of the guaranteed service level where such failure arises from any one or more of the following:
3.1. Scheduled downtime, maintenance, or upgrades, including without limitations the following:
Maintenance by local public telecommunications and telegraph service providers on access circuits between Dakota
Host and the clients’ Web sites;
Software maintenance made globally on Dakota Host’s network.
3.2. Emergency maintenance or upgrades, where such maintenance or upgrades are required by the occurrence of any
events outside of Dakota Host’s control;
3.3. Failure of access circuits to the Dakota Host Network, unless such failure is caused solely by Dakota Host;
3.4. Erroneous SLA outages reported as a result of outages or errors of any Dakota Host measurement system;
3.5. Problems outside of Dakota Host’s network (upstream providers, or client’s inbound connection) not effecting
100% loss to our network, and interruptions or failures of individual service caused by Customer, Customer’s agents
or mployees, Customer’s clients, or other third parties, to Customer’s service. These interruptions and failures
include, but are not limited to, the following:
• inaccurate configuration,
• third-party software,
• Customer’s abuse or over-utilization of resources,
• acts or omissions of any person for whom Dakota Host is not responsible, or
• any causes whether similar or otherwise outside Dakota Host’s control;
3.6. Circumstances beyond Dakota Host’s reasonable control and force major events including but not limited to
the following:
catastrophic incidents, vandalism, lightning, power failure, fire, flood, earthquake, acts of nature, emergency,
acts of any governmental body, war, insurrection, sabotage, armed conflict, terrorism, embargo, riots, curfew,
strike or other labor disturbance, industrial disputes, interruption of or delay in transportation, unavailability
of or interruption or delay in telecommunications or third-party services, virus attacks, worms, Trojans, spyware,
adware or other malware, failure of third-party software (including, without limitation, e-commerce software, payment
gateways, chat, statistics, or free scripts) or inability to obtain raw materials, supplies, or power used in or
equipment needed for provision of this SLA;
3.7. Services or communications protocols other than hypertext transfer protocol (HTTP).
3.8. DNS (Domain Name System) issues outside the direct control of Dakota Host;
3.9. DNS propagation;
3.10. Customer’s acts or omissions (or acts or omissions of others engaged or authorized by customer), including,
without limitation, custom scripting or coding, e.g. CGI, PERL, HTML, PHP, etc., any negligence, willful misconduct,
or use of Dakota Host’s service in breach of Dakota Host’s Terms of Service, Acceptable Use Policy, or No-Spam
Policy;
3.11. Faults caused by the client’s equipment, applications, interconnected equipment, networks, systems or gateways
and / or the acts or omissions of the Customer, third-party components whether within or outside Dakota Host’s
network or the acts or omissions of local exchange carriers or failure of third party services;
3.12. Outages elsewhere on the Internet that hinder access to your account or services. Dakota Host is not responsible
for browser or DNS caching that may make your Web site appear inaccessible when others can still access it. Dakota
Host will guarantee only those areas considered under the control of Dakota Host; or
3.13. Disconnection and / or reconnection of the services due to non-payment of any charges payable to Dakota Host
or where the services are disconnected by reason of it being used for any illegal, unlawful, or other objectionable
purpose described in the TOS, AUP, or No-Spam Policy.
4. Nature of Credits; Sole Remedy.
4.1. Notwithstanding anything to the contrary in this SLA, the total amount credited to the Customer in a particular
month under this SLA shall not exceed the total hosting fee paid by the Customer for such month for the affected
service.
4.2. Credits are exclusive of any applicable taxes charged to the Customer or collected by Dakota Host and are
the Customer’s sole and exclusive remedy with respect to any failure or deficiency in service or in the availability
of the Customer’s Web sites.
5. General Terms.
5.1. You and Dakota Host agree that only measurements carried out by Dakota Host’s personnel shall be used for
the calculation of unavailable time and Dakota Host’s records shall be conclusive evidence of that unavailable
time. The client’s sole remedy in relation to a breach of this SLA shall be limited to the service credits provided
accordingly in this SLA.
5.2. This SLA shall not apply during any trial or free period of the services, and this SLA does not come into
effect until after the end of the first month of the applicable services has been provided. The SLA shall apply
during the normal initial period during which the Customer is available for Dakota Host’s 30-day money-back guarantee,
as provided in the TOS, as amended from time to time; provided, however, that Customer’s right to a 30-day money-back
guarantee shall expire, according to its terms, if the Customer continues service beyond the first thirty (30)
days.
5.3. This SLA does not relieve the Customer from the obligation to pay the Customer’s balance in full when it is
due. SLA credits are always applied within two billing cycles after the month in which the downtime eligible for
SLA credit occurs.
5.4. This SLA is subject to Dakota Host’s Terms of Service (TOS), as it may be modified from time to time. In the
event of any conflict between any term or condition of this SLA and the TOS, the TOS shall govern and the conflicting
portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intentions
of the parties to this SLA, and the remainder of the SLA’s provisions shall remain in full force and effect. |
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